Returns Policy

This returns policy applies only to orders placed directly on www.thedeco.life.
Orders purchased through third-party retailers follow the policies of those platforms.

Returns & Refunds Policy (Online Orders)

You may accept returns within 14 days of delivery, in accordance with European consumer law.

Eligible Countries

This return policy applies to orders shipped to the following regions:

- European Union (EU)
- United Kingdom
- Norway
- Switzerland

Conditions for Returns

Items must be returned in their original condition, unused, and with original packaging.

Custom, on sale, or personalized items are non-returnable, unless defective.

To initiate a return, customers must contact us at info@thedeco.life before sending the item back. In case of a defective custom, on sale, or personalized item, plese attach clear photos of the defect. Returns are accepted only after approval from our team.

Return Shipping Costs

EU orders: Return shipping costs are the responsibility of the customer unless the item is defective.

UK, Norway & Switzerland: Return shipping costs, customs fees, and any import charges are the responsibility of the customer.

Refunds

Once the returned item is received and inspected, refunds will be issued to the original payment method within 14 days.

Original shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return your order and place a new one.

Contact

For any questions regarding returns or refunds, please contact us at:
info@thedeco.life

Once your request is approved, you will receive instructions where to send your item.

Custom, on sale, or personalized Items returned without prior authorization cannot be accepted.

The return must be made by the same person/account that placed the original order.

IM does not accept return requests after the 14 days following the reception of the item.

To start a return request, email: info@thedeco.life

Complaints

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@thedeco.life with photos.

IM is not responsible for transport damage and must be reported directly to the carrier.
We will review your case and work with you to resolve it promptly.

Exceptions / Non-Returnable Items

We cannot accept returns for:

Custom-made or personalized items
Sale items
Items returned without prior approval

If you are uncertain about the eligibility of an item, email us at info@thedeco.life.

Refunds

Once we receive and inspect your returned item, we will notify you if a refund is approved. Approved refunds are issued to the original payment method within 14 business days.

Please note that your bank or card issuer may require additional processing time.

If more than 14 business days have passed since your refund was approved, please contact us at info@thedeco.life.